The Traveller DMC: Sustainability Management System
At The Traveller DMC, we are committed to operating responsibly and professionally across all
areas of our business. Our success depends on strong environmental practices, social
responsibility, respect for cultural heritage, and maintaining high-quality standards. This
Sustainability Management System outlines the core policies that guide our team in day‑to‑day
operations and decision‑making.
Each policy provides clear expectations for employees, ensuring we work safely, ethically, and
in alignment with Singapore regulations and the Global Sustainable Tourism Council (GSTC)
framework. All staff are expected to read, understand, and put these policies into practice.
Environmental Policy
Introduction
We aim to reduce environmental impact by managing energy, waste, and procurement
responsibly. As a Singapore‑based company, we comply with all relevant environmental laws
and implement practical, impact‑driven sustainability measures.
Objectives
- Reduce office energy consumption
- Minimise waste and increase recycling
- Choose environmentally friendly and locally sourced products.
- Build environmental awareness among employees
- Ensure compliance with Singapore environmental regulations
Policy Highlights
Energy Efficiency
- Use natural light where possible
- Install LED lighting and use only when needed
- Power down devices at the end of the day
- Prefer laptops over desktops
- Set air‑conditioning to 25°C
- Turn off AC in unused rooms and maintain units regularly
- Use blinds and keep doors/windows shut when AC is running
- Use video calls instead of travel; economy class if travel is necessary
Waste and Recycling
- Use digital docs and print double-sided only when needed
- Provide and use clearly labelled recycling bins
- Reuse folders, envelopes, and opt for refillable stationery
Sustainable Procurement
- Buy eco‑certified and locally sourced products
- Use biodegradable cleaning supplies
- Prioritise Singapore-based vendors who are also environmentally responsible
Biodiversity
- Ensure our operations do not harm local ecosystems
- Promote biodiversity awareness among employees
- Support conservation initiatives when possible
Employee Involvement
- Offer short training sessions
- Encourage sustainability suggestions
Monitoring & Improvement
- Assign a staff lead to track energy and waste
- Review policy annually
Social Policies
Community Engagement
- Encourage participation in community events
- Partner with local NGOs and heritage groups
- Include cultural exchange elements in guest experiences
Fair Labour Practices
- Follow local labour laws
- Ensure fair wages and realistic workloads
- Support use of annual leave and promote work-life balance
Anti‑Discrimination
- Hire and promote based on merit only
- Provide regular diversity training
- Use unbiased job descriptions
Local Employment
- Hire Singaporean talent first
- Offer internships and mentorship for students and fresh grads
Support for Local Businesses
- Prioritise SMEs and heritage vendors for goods and services
- Use local products in events and gifting
- Encourage staff to support local trades
Cultural Policies
Respect for Local Culture
- Train tour guides and staff on local customs and etiquette
- Educate guests about respectful behaviour in temples and heritage sites
- Avoid inappropriate or insensitive activities
Cultural Heritage Protection
- Follow rules at religious and historic sites
- Promote cultural conservation
- Do not engage in or support the trade of historical artifacts
Ethical Cultural Tourism
- Design tours that respect the cultural norms of each district
- Keep open communication with cultural community leaders
- Include cultural education in all tours
Quality Standards Policy
Service Quality
- Set clear Standard Operating Procedures (SOPs) for all services
- Train staff to meet benchmarks
- Review processes regularly
Customer Satisfaction
- Collect feedback after every tour
- Handle complaints within 24 hours
- Make service improvements based on real guest input
Continuous Improvement
- Set KPIs for each department
- Track and review progress regularly
- Reward innovative ideas that improve service
Anti-Human Trafficking & Child Protection
Anti-Trafficking
- Train staff to spot signs of trafficking
- Set up anonymous reporting channels
- Collaborate with authorities on investigations
Child Protection
- Implement strict hiring procedures to ensure no child labor is used within our business or supply chains.
- Verifying the age of all new hires through legal documentation to ensure compliance with labor laws regarding the employment of minors.
- Educate staff and guests on child protection and ethical travel
Anti-Discrimination
- Zero tolerance for discrimination or harassment
- Provide inclusive work environment
- Monitor for bias in HR practices
Health and Safety
Workplace Safety
- Provide regular safety training and assessments
- New hires must undergo safety orientation
Guest Safety
- Maintain clear safety protocols for all tours and activities
- Share emergency contacts with guests
- Give briefings before higher-risk activities
Emergency Procedures
- Post evacuation plans
- Keep first-aid kits on site and in vehicles
- Train key staff in first aid
Risk Assessment & Crisis Management
Risk Policy
- Maintain a company-wide risk register
- Review risks regularly
- Implement and monitor mitigation strategies
Crisis Response
- Form a crisis response team
- Define communication protocols
- Run simulations annually
Business Continuity
- Identify key operations and ensure they run during disruptions
- Regularly back up all critical data
- Test recovery systems periodically
Economic Policy
Support for Local Economy
- Source at least 50% of goods/services locally
- Feature local experiences in tours
- Hire locally wherever possible
Fair Supply Chain
- Pay suppliers fairly and on time
- Vet partners for ethics and sustainability
- Prioritise women-, minority-, and differently-abled-run businesses
- Add sustainability clauses in all contracts